Case Study: Sophos achieves 80% faster order processing with IBM Sterling B2B Integration SaaS

Cybersecurity expert Sophos processes orders 80% faster with IBM Sterling offerings

Sophos, a global cybersecurity provider, needed to speed up and scale its distributor order processing as order volumes grew and manual phone, email, and fax-based workflows created delays and error risk. The company chose IBM Sterling B2B Integration SaaS to improve EDI-based order handling and give trading partners a faster, easier way to place orders.

IBM helped Sophos automate B2B workflows for purchase orders, acknowledgments, POS, and invoices using a cloud-based integration platform. The result was an 80% faster order-processing rate, 50% shorter order-to-close time, and 90% of EDI transactions closed within 24 hours, while also reducing manual effort and improving visibility and data validation.

Sophos

Paul Warren

Director of Order Management