Case Study: CRM.COM achieves faster onboarding and greater customer loyalty with IBM Cloud

CRM.COM on IBM Cloud helps unlock monetization potential and increase customer loyalty

CRM.COM, a London-based provider of cloud native subscription billing, rewards, and digital money software, wanted a secure and reliable cloud platform to deliver its mission-critical services worldwide. The company needed to reduce on-premises hardware costs, speed up deployments, and support rapid scaling while meeting strict data privacy requirements. IBM Cloud was chosen to host the CRM.COM solution.

IBM implemented a PaaS-based environment on IBM Cloud using services such as IBM Cloud Kubernetes Service, Cloud Databases, IBM Cloud Monitoring with Sysdig, IBM Cloud Log Analysis, and IBM Event Streams. As a result, CRM.COM was able to onboard clients in weeks instead of months and deploy projects 100% remotely, regardless of size or complexity. IBM Cloud also helped CRM.COM process millions of real-time transactions and win more business, with customers gaining confidence in the platform’s scalability and security.

CRM.COM

Frini Pouyiouka

Senior Sales & Marketing Consultant