Case Study: Creval Sistemi e Servizi accelerates customer service with IBM process automation solutions

Creval Sistemi e Servizi uses IBM process automation solutions to accelerate customer service impro

Creval Sistemi e Servizi, an ICT services provider for the Credito Valtellinese Group banks, faced the challenge of adapting to rapidly changing business requirements that were constrained by its slow and costly-to-change core banking applications. To improve agility and accelerate customer service, the company sought to decouple its front-end and back-end systems and automate its processes with solutions from IBM.

IBM implemented a solution using IBM Integration Bus to create an enterprise service bus, along with IBM Business Process Manager and IBM Operational Decision Manager to automate processes. This transformation resulted in an 80% reduction in the time needed to design processes, a 50% decrease in mortgage delivery time, and an 80% reduction in back-office workload through automation, significantly improving customer service and operational efficiency.

Creval Sistemi e Servizi

Luigi Crocco

Head of Enterprise Architectures for Business Innovationv