Case Study: Nationwide Building Society achieves faster, customer-centric multi-channel development with IBM Global Business Services

Creating MCDC, a centre of expertise for innovative multi-channel platform development and support

Nationwide Building Society, a major UK financial institution, needed a more dynamic and customer-centric development model to support its multi-channel offerings and keep pace with rapidly evolving customer and regulatory demands. They partnered with IBM and its Global Business Services division to address the challenge of coordinating a large pipeline of changes across projects and business lines.

IBM worked with Nationwide to establish the Multi-Channel Development Centre (MCDC), a "software factory" concept that industrialized application development and maintenance. This solution provided 24/7 support, enabled the reuse of software assets to speed up development, and created a more agile and controlled process. The results included reduced costs, standardized and predictable high-quality output, and a key role in Nationwide winning 'Best Online Banking Provider' awards in 2013.

Nationwide Building Society

Christie Ash

MCDC Lead