Case Study: CodeObjects achieves faster, frictionless insurance support with IBM watsonx Assistant

Creating a frictionless experience for insurance customers, even during disasters

CodeObjects, a provider of core insurance systems, faced rising call volumes and long policyholder wait times after natural disasters. To improve the customer experience, the company turned to IBM and IBM Watson technology to build InsurBot.ai, an AI assistant for insurance service and claims interactions.

IBM implemented InsurBot.ai using IBM watsonx Assistant, Watson Discovery, Speech to Text, Text to Speech, and Voice Agent with Watson. The solution automated tasks like filing claims, checking status, getting quotes, and making payments, resulting in zero wait times for users who chose the bot, 30% of all post-hurricane calls handled, more than 75% reduction in average call time, and about USD 1 per minute in savings.

CodeObjects

Arun Bala

Vice President of Product Management