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Case Study: KYOCERA Document Solutions Inc. creates a unified global CRM platform with IBM Cloud Managed Services
A IBM Case Study
Creates a unified global CRM platform with a security-rich IBM Cloud Managed Services solution
KYOCERA Document Solutions Inc. needed a flexible and secure global hosting platform to expand the use of its FOCUS CRM system. This was a key business challenge to support its governance and strengthen competitiveness during a period of worldwide expansion. To address this, the company turned to vendor IBM and its IBM Cloud Managed Services.
The solution implemented by IBM integrated the company's data center in Japan with cloud data centers in the US and Germany, creating a unified global CRM platform. This IBM solution supported unified IT governance, integrated complex contracts from worldwide locations, and boosted productivity and sales by connecting 32 global sales offices. KYOCERA stated that IBM Cloud Managed Services enabled them to provide higher quality services to their global customers.
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KYOCERA Document Solutions Inc
Ryuzo Morita
Director