Case Study: Community Health Network boosts employee engagement with IBM Kenexa

Community Health Network drives employee engagement to deliver exceptional care experiences

Community Health Network, a not-for-profit health system in Indiana, faced the challenge of attracting, retaining, and developing talent to maintain high-quality patient care amidst industry-wide skills shortages. To gain actionable insights from its workforce, the organization partnered with IBM to implement an IBM Social Business solution, specifically IBM Kenexa Survey Enterprise, for advanced talent analytics.

The IBM solution enabled a new, strategic approach to employee engagement surveys, providing deep data analysis and web-based dashboards for leaders. As a result, Community Health Network saw an 8% increase in employee engagement and a 5% boost in performance-enablement scores. These improvements helped the organization nurture talent, implement over 1,300 action plans, and ultimately enhance the patient care experience.

Community Health Network

Stephanie Wood

Vice President of Human Resources