Case Study: Claranet reduces alarms by nearly 50% with IBM Netcool Operations Insight

Claranet reduces alarms by nearly 50 percent

Claranet, a managed services provider, faced a challenge as its expanding customer base led to a surge in infrastructure alarms and events, making it difficult to rapidly resolve problems and avoid service impacts for its clients. To address this, they turned to IBM and implemented its Netcool Operations Insight software.

IBM's solution leveraged advanced event analytics to automatically identify and reduce alarm volumes, find repeating issues, and enable faster troubleshooting. This implementation allowed Claranet to double the size of its managed environment while simultaneously reducing the number of events by nearly 50 percent, significantly improving operational efficiency and service quality.

Claranet

Jason Taylor

Senior Systems Engineer