Case Study: City & Guilds Group boosts employee engagement with IBM Kenexa Survey Enterprise

City & Guilds Group Inspiring employees to innovate and excel with actionable insights into engagement

The City & Guilds Group, a UK-based skills development organization, sought to improve the quality of its services by finding a better way to measure and increase employee engagement across its growing international business.

The organization implemented IBM's Kenexa Survey Enterprise to run a comprehensive employee engagement survey. Working with IBM, they developed a focused survey and used the resulting data to create targeted action plans. This IBM solution led to measurable improvements, including a 10% increase in overall employee engagement, an 8% boost in career development satisfaction, and a 21% increase in the belief that the company acts on survey feedback.

City & Guilds Group

Derek Seume

HR Data and Systems Manager