Case Study: boxxe achieves 60% faster threat remediation with IBM Security QRadar Suite

boxxe - Customer Case Study

boxxe, a UK-based managed services provider, needed to protect its customers from rapidly evolving cyberattacks, including AI-assisted phishing and brute-force attempts. To improve threat detection and response across its diverse client environments, boxxe chose IBM Security QRadar software, including QRadar SIEM and QRadar SOAR.

IBM helped boxxe deploy AI-driven automations, user behavior analytics, and a unified analyst experience to spot threats faster and consolidate security operations. The results included a 65% reduction in mean time to acknowledge, a 23% reduction in mean time to triage, a 60% reduction in mean time to resolution, and about 20 hours of manual reporting eliminated each month.

boxxe

Charlie Kemp

Security Operations Center (SOC) Manager