Case Study: Ilmarinen boosts productivity and compliance with IBM enterprise content management

Boosts productivity and client satisfaction with instant access to pension and investment documents

Ilmarinen, a Finnish pension insurer responsible for over 900,000 people, faced the challenge of securely storing vital policy documents for over 50 years as required by law, while also keeping them instantly accessible for day-to-day business processes. Their existing system of physical and digitized archives was inefficient, often requiring employees to physically retrieve documents from a vault, which hampered productivity and customer service.

Working with IBM and its Business Partner Elinar, Ilmarinen implemented an IBM enterprise content management solution built on IBM FileNet Content Manager and IBM Content Navigator. The solution, integrated seamlessly with their Microsoft SharePoint environment, provides instant, secure access to both active and archived documents. This boosted employee productivity and client satisfaction, simplified compliance with long-term retention laws, and saved costs by eliminating physical document storage and paper-based processes.

Ilmarinen

Kirsi Lahtinen

Project Manager