Case Study: Axis Bank achieves seamless API onboarding with IBM API Connect

Axis Bank’s Project NEO deploys IBM API Connect Suite to transform digital banking for its customers

Axis Bank, one of India’s largest private sector banks, needed a robust, secure, and scalable API management solution to improve its digital banking experience and speed up corporate customer onboarding. Its manual, paper-heavy onboarding process created delays and made it difficult to work efficiently with fintech partners and growing customer demands.

IBM implemented IBM API Connect Suite and IBM Cloud Integration Expert Labs support to digitize and streamline Axis Bank’s API lifecycle. The result was a dramatic reduction in corporate onboarding turnaround time, improved operational efficiency, and stronger customer engagement across 400+ APIs, alongside increased API traffic, payout and service requests, and higher customer stickiness.

Axis Bank

Sameer Shetty

President and Head, Digital Business and Transformation