Case Study: Arizona Department of Child Safety achieves 40% productivity gains with IBM Consulting and Microsoft genAI

Arizona Department of Child Safety (DCS) simplifies processes with genAI

Arizona Department of Child Safety (DCS) faced growing pressure from complex casework, changing policies, and manual processes that slowed decision-making and reduced efficiency. IBM helped Arizona DCS modernize its operations using IBM Consulting alongside Microsoft gen AI and Azure tools, including support for casework classification, policy access, development workflows, and document processing.

With IBM, Arizona DCS implemented AI solutions such as a virtual assistant for policy navigation, automated classification of registry records, and AI Builder document processing. The results included a 40% productivity gain, a 40% more efficient data retrieval process, and a 500% decrease in document upload time, helping staff spend more time on families and less on administrative work.

Arizona Department of Child Safety

Frank Sweeney

Chief Information Officer