Case Study: 1-800-FLOWERS.COM achieves seamless service delivery, reduced costs and greater scalability with IBM Cloud

Anticipating seamless service delivery and reduced costs with an IBM Cloud solution

1-800-FLOWERS.COM Inc., a leading online gift retailer, faced fragmented order management systems after years of acquisitions and needed a cloud-based platform to consolidate fulfillment and improve service delivery. The company selected IBM, deploying IBM Commerce on IBM Cloud to unify its diverse systems and support future growth.

IBM led the migration of 10 major 1-800-FLOWERS.COM brands onto an integrated IBM Commerce on IBM Cloud platform, creating one high-performance order-management environment. The IBM solution delivered seamless service across brands, boosted efficiency, reduced costs, and provided greater scalability—positioning 1-800-FLOWERS.COM to expand more quickly while simplifying fulfillment operations.

1-800-Flowers

Leslie Leifer

Vice President of E-Commerce and Product Development