Case Study: Anthem achieves better health insights and operational efficiency with IBM cloud and AI

Anthem - Customer Case Study

Anthem, a leading health benefits company, needed to modernize its legacy IT environment to keep up with changing regulations, competition, and rising demand for personalized service. Working with IBM, Anthem began migrating from on-premises systems to cloud computing while preserving service continuity for millions of members.

IBM helped Anthem consolidate and modernize its infrastructure, add AI-driven automation, and deploy predictive analytics across a flexible multicloud environment. The results included 1 million customer issues corrected through dynamic automation, 85% of high-volume issues resolved without human intervention, and a 25% reduction in high-priority system incidents, improving uptime, reliability, and freeing savings for further innovation.

Anthem

Tim Skeen

Chief Information Officer