Case Study: State Bank of India achieves a customer-first intelligent digital marketplace with IBM

An intelligent platform puts State Bank of India customers first

State Bank of India (SBI), India’s largest public sector bank with 491 million customers and a vast legacy organization, faced the challenge of digitally transforming into a single, customer-first platform—YONO—that would combine banking, financial services, a consumer marketplace and analytics while handling massive scale and strong security requirements. To meet that challenge, SBI partnered with IBM and adopted the IBM Garage methodology and IBM’s technology stack to accelerate design, integration and secure delivery.

IBM implemented an agile IBM Garage approach and a suite of IBM solutions—including IBM DataPower Gateway, IBM Cloudant, IBM DataStage, IBM Cognos, IBM SPSS, IBM Db2, IBM WebSphere, IBM FileNet, IBM API Connect and IBM Cloud Application Performance Management—to deliver YONO, launching a banking MVP in three months and then scaling. The IBM-built platform enabled 100+ digital customer journeys and generated measurable results: more than 64 million app downloads, over nine million daily logins, 10 million cardless ATM withdrawals, 7+ million account openings, 650,000 mutual fund transactions, 400,000 life policies sold, and an estimated YONO valuation of USD 40–50 billion.

State Bank of India

Amit Saxena

Global Deputy Chief Technology Officer