Case Study: Riyadh Airports Company achieves 50% better real-time maintenance insights with IBM Maximo and IBM Cognos Analytics

Airport maintenance efficiency takes off in Saudi Arabia

Riyadh Airports Company faced the challenge of modernizing maintenance operations at King Khalid International Airport, where more than 50,000 assets were managed through siloed legacy systems, manual email-based workflows, and outdated processes. The company needed better visibility, faster contractor coordination, and smarter prioritization of work orders, and it turned to IBM and IBM Maximo, along with IBM Cognos Analytics, to support its smart airport vision.

IBM implemented Maximo and Cognos Analytics to centralize asset data, replace legacy systems, add mobile work-order handling, and establish SLAs with contractors. The results included a 50% improvement in real-time insights, more than 80% of maintenance paperwork eliminated, contractor onboarding reduced from 10 days to 2–3 days, and inspector productivity increased by at least 40%, helping RAC reduce errors and avoid unplanned downtime.

Riyadh Airports Company

Muhammad Al-Qurashi

Maintenance Operations Center Manager and System Product Manager