Case Study: Türk Telekom achieves 10% lower observability costs and 70% higher service availability with IBM Instana Observability

Aiming to optimize operations and drive excellence

Türk Telekom, a major Turkish telecommunications provider with a large and complex IT environment, needed a more cost-effective way to manage observability across cloud-native apps, containers, microservices and other systems. Its existing tools had unpredictable licensing costs, and the company also wanted AI-powered capabilities to improve operational efficiency and support scalable growth. To address these challenges, Türk Telekom worked with IBM and Gantek Teknoloji Bilişim Çözümleri to evaluate and replace its legacy tools with IBM Instana Observability.

IBM implemented IBM Instana Observability to deliver automated, contextual visibility, root-cause detection and AI-powered recommendations across Türk Telekom’s infrastructure. The solution improved diagnostics, reduced response times and increased automation, helping the company simplify operations and scale its Kubernetes environment more easily. As a result, Türk Telekom cut observability licensing costs by 10%, achieved full observability from a single tool, and increased service-level availability by 70%.

Türk Telekom