Case Study: a leading multinational bank streamlines learning and cuts costs with IBM Global Process Services

A leading multinational bank innovates in-house learning processes

The customer, a leading multinational bank, faced a significant challenge with its globally fragmented and misaligned learning operations. The program lacked clear objectives and governance, resulting in inconsistent, duplicative processes that were costly and failed to support the bank's strategic goals. To address this, the bank partnered with IBM and leveraged its Global Process Services to initiate a comprehensive transformation.

IBM implemented a new governance program and a standardized, cloud-based Saba Learning Management System to replace the bank's limited legacy platform. The solution included an innovative blended learning model for content delivery. This transformation yielded substantial results, including a AUD 3 million reduction in delivery costs within the first six months, the elimination of over 300 redundant processes, and the identification of AUD 250,000 in savings from reduced duplication. IBM's solution also led to a 51% reduction in unwanted courses and directly contributed to improved sales numbers and customer appointments for the bank.