Case Study: Claims Connection Group achieves faster, more efficient claims management with IBM AI solutions

Claims Connection Group transforms the way property insurance claims are handled

Claims Connection Group, a property insurance claims organization, was struggling with manual data handling, inconsistent policy interpretation, and fragmented workflows that slowed response times and created bottlenecks during surges like hailstorms and heavy rains. To modernize its claims operations, Claims Connection Group turned to IBM and its AI solutions to make the process faster, clearer, and more scalable.

IBM implemented an AI-driven digital claims platform using IBM watsonx®, IBM Business Automation Workflow, IBM Robotic Process Automation (RPA), and IBM watsonx Orchestrate®. The result was up to 70% faster claim resolutions, a 30–50% drop in manual processing time, and a 25–35% reduction in operational costs, while also improving transparency, reducing compliance risks, and increasing customer and partner satisfaction.

Claims Connection Group