Case Study: AWS China achieves faster global expansion with IBM Consulting

AWS China enables global value chains with IBM Consulting

AWS China, which helps Chinese enterprises expand overseas through cloud services, faced challenges such as fragmented IT environments, rising logistics costs, inconsistent customer service across time zones and languages, and limited local market insight. To better support customers growing into global value chains, AWS China partnered with IBM Consulting and AWS Consulting services to build a scalable digital foundation for international expansion.

IBM Consulting worked with AWS China to create a “3+1” approach covering localized marketing, supply chain optimization, after-sales service transformation, and a unified global IT architecture. The solution included cloud-native and hybrid architecture modernization, AI-driven business insights, multilingual service platforms, and supply chain control towers. As a result, customers achieved up to 50% faster transaction response times, 60% improvement in customer service efficiency, and a tenfold increase in quality inspection and sampling rates.

AWS China