Case Study: Ricoh Company, Ltd. accelerates digital transformation and reduces maintenance costs with IBM Consulting

Accelerating DX and driving corporate transformation through advanced maintenance and operations

Ricoh Company, Ltd. needed to modernize core systems that had been running for more than 20 years while improving maintenance and operations to support its shift into a digital services company. As DX accelerated, Ricoh faced pressure to move beyond cost-focused IT operations and create more strategic value, and it began working with IBM and IBM Consulting to support this transformation.

IBM implemented AI- and automation-driven operations improvements, including RPA-based task automation, test automation, always-on monitoring, CI/CD, and SAP modernization support. Through IBM’s Application Management Services, Ricoh achieved stable operations and faster incident response, while reducing maintenance-and-operations FTE staffing by 28% across about 90 applications over roughly 10 years, helping the company strengthen DX execution and IT value creation.

Ricoh Company, Ltd.

Yoshinobu Hamanaka

Deputy General Manager, Process, IT & Data, Digital Strategy Department; Director, Corporate IT Control Center