Case Study: LEXXARI by Claims Connection Group achieves faster, clearer insurance claims decisions with IBM watsonx and watsonx Orchestrate

LEXXARI by CCG Software Solutions uses IBM technology to simplify policy interpretation

LEXXARI by Claims Connection Group, an IBM Business Partner, needed a way to cut through complex insurance policy language that was slowing claim decisions, frustrating customers, and overwhelming adjusters. With IBM technology, the company set out to bring clarity and consistency to policy interpretation in the claims process.

IBM and CCG co-developed LEXXARI™, an AI-powered policy interpretation platform using IBM watsonx® and IBM watsonx Orchestrate® to read, summarize, and guide users through dense insurance documents. The solution was built in just 14 weeks and delivered measurable impact: policy review speed increased by 70%, no-pay claims dropped by 40%, and post-storm calls fell by 60%.

LEXXARI

Matthew J. Aris

Owner