Case Study: Target Group achieves greater performance, reliability and security with IBM Power10

Transforming outdated outsourcing into a leading-edge advantage

Target Group, a UK-based BPO and digital transformation specialist, was facing growing pressure on its legacy IT infrastructure as client demand and workloads increased. The aging systems struggled to keep up with performance, availability, and security needs, putting uninterrupted service delivery at risk. Target Group turned to IBM and its IBM Power10 platform to modernize the environment without disrupting operations.

IBM, working with Recarta IT, implemented IBM Power10 in a private cloud using IBM Power Private Cloud with Shared Utility Capacity, along with IBM FlashSystem 7300 storage and IBM SAN Volume Controller. The new platform delivered nearly 3x better system performance, reduced batch processing times by 40%, and achieved 99.9999% uptime with 100% threat mitigation over the past 12 months, helping Target Group improve client satisfaction, onboard new clients, and support mission-critical workloads more confidently.

Target Group

Scott Hill

Chief Technology Officer