Case Study: Srbijavoz achieves zero downtime and faster issue resolution with IBM Instana

Staying on track with AI-enhanced application monitoring

Srbijavoz, Serbia’s national passenger rail company, needed to keep its in-house ticketing system available 24x7 as customer demand surged from 2.6 million to over 7 million passengers in two years. Frequent outages of up to five hours were hurting revenue and customer experience, so the company looked to IBM and its application monitoring product, IBM Instana, for better visibility and faster problem resolution.

Working with IBM Gold Business Partner Ibis Solutions, Srbijavoz deployed IBM Instana across its full ticketing stack in just 30 days. AI-enhanced monitoring and real-time alerts helped the IT team quickly identify issues in the frontend and backend, eliminating downtime; in the year after deployment, Srbijavoz reported not a single minute of downtime, while also improving query performance and freeing its lean IT team to focus on new digital experiences.

Srbijavoz

Zoran Stevanovic

IT Project Manager