Case Study: Unipol Assicurazioni S.p.A. modernizes IT operations and boosts agility with IBM

Laying the foundation for optimization and business evolution

Unipol Assicurazioni S.p.A., a leading Italian insurance provider, needed to modernize IT operations and avoid stagnation as digital demands grew. The company partnered with IBM to build a secure, scalable foundation for intelligent automation and enterprise-wide AI adoption, using IBM watsonx and related cloud and AIOps services.

IBM implemented NAMI, an AI-powered automation monitoring platform on the watsonx ecosystem, integrating multiple monitoring systems into a unified data lake and enabling hybrid cloud deployment. The results were significant: average event response time dropped from 20 minutes to 90 seconds, monitoring coverage rose from 26% to 100%, and incident handling time fell by 90%, helping Unipol improve efficiency and focus teams on higher-value work.

Unipol Assicurazioni S.p.A.

Riccardo Perrotta

Head of IT Service Operations & Infrastructure