Case Study: Tech Mahindra achieves faster, trusted document processing with IBM watsonx

Turning unstructured data into enterprise intelligence

Tech Mahindra, a technology consulting and digital solutions provider, was helping clients struggle with massive, unstructured documents such as contracts, financial reports, and onboarding forms. The manual extraction of information was slow, error-prone, and difficult to govern, creating a need for both automation and trusted AI. Tech Mahindra worked with IBM and its watsonx portfolio to address this challenge.

IBM and Tech Mahindra built Document AmplifAler, a gen AI platform powered by IBM watsonx.ai, Granite models, IBM Deep Search, and IBM watsonx.governance. The solution improved document processing by 70%, delivered 30% productivity gains, and generated more than GBP 500,000 in annual savings in telecom workflows, while also reducing manual data extraction by up to 50%–70% in financial services.

Tech Mahindra

Pradeep Yadlapati

Senior Vice President and Global Head, Cloud Services