Case Study: C-Metric helps a healthcare services provider achieve faster data access, fewer errors, and lower costs with IBM watsonx Assistant

Healthcare service provider transforms its data and workflows with the help of gen AI

C-Metric, an IBM Silver Business Partner, worked with a healthcare services provider struggling with fragmented data, inefficient workflows, and limited real-time insights across large compliance document repositories. The customer needed a faster, more reliable way to access critical information and improve decision-making while staying compliant, and turned to IBM technology including IBM watsonx Assistant.

IBM and C-Metric implemented Aivio, an AI virtual assistant built with IBM watsonx Assistant, IBM watsonx.ai, IBM Granite, and IBM Watson Discovery. The solution enabled secure, role-based access and AI-powered search across systems, delivering 90% faster business-critical data retrieval, 99% fewer data errors, and 40% lower operational costs, or about USD 150,000 in annual savings, along with more than USD 250,000 in additional annual revenue.

C-Metric