Case Study: iDonate improves non-profit fundraising with IBM Dialexa Digital Product Engineering

iDonate makes a charitable impact with the help of Dialexa, an IBM Company

iDonate, a non-profit fundraising platform provider, needed to modernize its outdated donation-collection system to improve performance, user engagement, and support future growth. The company worked with IBM, specifically Dialexa, an IBM Company, to address stale UI, limited scalability, and inefficient legacy software that was holding back its mission.

IBM’s Dialexa Digital Product Engineering team used user research, journey mapping, and a deep UI technology audit to redesign the platform and rebuild it in React. The new solution delivered a simpler, more scalable fundraising experience, increased user reach, and improved client satisfaction, with a measurable boost in Net Promoter Score (NPS).

iDonate