Case Study: Infosys achieves scalable, trusted AI governance with IBM watsonx.governance

AI at scale Infosys builds for the future with IBM

Infosys, a global digital services and consulting company, needed a more scalable way to govern AI as its use of AI expanded across internal, client-facing, and third-party use cases. To strengthen oversight, streamline risk management, and improve compliance visibility, Infosys turned to IBM and its watsonx.governance toolkit, alongside Infosys Topaz™ Responsible AI.

Infosys implemented an AI management system (AIMS) powered by Infosys Topaz™ and built with IBM watsonx.governance to automate workflows, risk assessments, and regulatory alignment across the AI lifecycle. The result was a 150% improvement in operational efficiency, zero downtime in governance operations, and governance at scale for more than 2,700 AI use cases, while meeting standards such as ISO 42001, the EU AI Act, and NIST.

Infosys

Balakrishna D.R.

EVP, Global Services Head, AI and Industry Verticals