Case Study: SLTN achieves faster, personalized HR self-service with IBM watsonx

Personalized and scalable HR services, enabled by AI

SLTN, a Dutch IT system integrator with more than 600 employees, was struggling with slow HR response times and a small five-person HR team that spent too much time handling routine questions. The company turned to IBM watsonx, including watsonx.ai and watsonx Assistant, to explore how AI could improve employee support while protecting sensitive personal data.

IBM helped SLTN build and roll out Sophie, an AI-powered HR chatbot integrated with Microsoft Teams, Active Directory, and the company’s HR system, with governance supported by IBM watsonx.governance. The result was instant, 24/7 self-service answers for employees, including personalized requests like vacation balances and leave submissions, while freeing HR to focus on higher-value work and improving employee productivity and satisfaction.

SLTN

Mark Pieplenbosch

Practice Lead for Professional Services