Case Study: Tahto boosts productivity and morale with IBM watsonx.data and IBM Cloud Pak for Data

Tahto boosts productivity and morale with AI insights

Tahto, a Brazilian contact center services provider, needed to improve employee productivity and engagement while preserving the empathetic, human-centered service that sets it apart. To tackle this challenge, Tahto turned to IBM, using IBM watsonx.data and IBM Cloud Pak for Data to better analyze workforce performance and align individual goals with business objectives.

IBM helped Tahto build AI-driven insights across 112 KPIs and more than 200 business activities, creating personalized goal matrices and streamlining its Guilda platform. The results included a 10% increase in eNPS, a 5% rise in productivity, a reduction in processes from 40 to 5, and USD 2.7 million in cost savings in one year, showing a major lift in efficiency and employee satisfaction.

Tahto

Carlos Führ

Manager of Informational Data Science