Case Study: a leading credit services provider in Asia reduces risk and payroll costs with IBM Security and BIO-key biometric access management

Leading Credit Services Provider in Asia Reduces risk and increases profitability with an advanced access management solution

The customer, a leading credit services provider in Asia, faced challenges with traditional password authentication in its call center, which negatively impacted agent productivity and increased the risk of identity theft. They worked with the vendor IBM Security, utilizing IBM Security Access Manager for Enterprise Single Sign-On, to address these issues.

IBM Security implemented an integrated single sign-on and biometric authentication solution in partnership with BIO-key. This allowed agents to log in with a fingerprint swipe instead of passwords. The results included a 12% reduction in payroll costs, annual savings of $110,000 from eliminated password resets, and a significant increase in agent productivity and security.