Case Study: du achieves rapid user access, reduced fraud, and 80% fewer help-desk tickets with IBM Security Identity and Access Management

du Protecting network resources and client data from unauthorized access while boosting efficiency

du, the fastest-growing communications provider in the United Arab Emirates, faced a challenge securing network resources and customer data while managing a largely outsourced workforce and improving user experience and productivity. IBM Security delivered this engagement using IBM Security Services — Identity and Access Management (IAM) to standardize and centralize access across IT and network operations.

IBM Security implemented an automated, centralized IAM platform with a self-service onboarding portal that captures identity data, standardizes approval workflows, and provides end-to-end control and visibility into user behavior. The solution cut new-user provisioning from two weeks to about 10 minutes, reduced application integration time from three months to three days, and lowered access-related help desk tickets by 80%, while helping reduce fraud risk and boost productivity.

du

Ibrahim al Mallouhi

VP of Security Operations