Case Study: Top Global Research Laboratory achieves faster, more effective incident response with IBM Resilient

Top Global Research Laboratory - Customer Case Study

Top Global Research Laboratory, one of the country’s largest research labs, needed a better way to manage growing incident response operations and improve the speed, consistency, and measurability of its security team’s work. Its general-purpose ticketing system lacked the security-specific detail, control, privacy, and analytics needed to track incidents, indicators of compromise, and response performance effectively, so the lab turned to IBM Resilient.

IBM Resilient implemented its Incident Response Platform (IRP) to centralize incident management, customize runbooks and forms, and provide detailed metrics and reporting for security and executive teams. The lab said the platform let it make process changes instantly, onboard staff more easily, and respond more decisively, cutting incident response time in half while improving visibility and operational maturity.