Case Study: USA Funds improves incident response time with IBM Resilient

Improving Incident Response Time, Safeguarding Privacy: USA Funds

USA FUNDS, a nonprofit that safeguards highly sensitive student, parent, college, and financial institution data, needed a faster, more consistent way to manage privacy and breach incidents. Its existing process relied on slow manual checklists and Word/Excel templates, and it wanted a solution from IBM Resilient that could help it prepare for a potential breach without delaying response efforts.

IBM Resilient implemented a privacy and breach incident management platform with regulatory guidance, dynamic workflows, and incident response planning tools. The result was a major efficiency gain: USA FUNDS reduced incident response time to 10% of what it had been previously, while also improving coordination, speeding compliance review, and enabling real-time tracking of actions and communications.

USA FUNDS

Milan Tesanovich

Director of Information Risk Management, Usa Funds