Case Study: Telesure Investment Holdings achieves improved application and operational performance with IBM Instana

TIH Improves Application & Operational Performance

Telesure Investment Holdings (TIH), South Africa’s leading financial services provider, struggled to pinpoint root causes of application and service issues—often taking hours to days—because they lacked code-level visibility. To solve this, TIH turned to IBM Instana, deploying its application monitoring (APM) capabilities across a .NET, Java, Node.js, SQL, Nginx and AWS EC2 tech stack.

IBM Instana delivered Application Perspectives, custom dashboards, automatic root-cause analysis, and smart alerts to provide code-level insights, always-accurate IT and business metrics, and automated detection of anomalies. As a result, IBM Instana enabled far faster diagnosis and resolution of incidents and, according to TIH, automatic monitoring “significantly boosts productivity,” improving both application and operational performance.

Telesure Investment Holdings

Maela Matlapu

Service Monitoring System