Case Study: Saatva achieves impeccable user experience and improved application performance with IBM Instana

Saatva Delivers Impeccable User Experience by Leveraging Observability

Saatva, the U.S. online luxury mattress retailer, needed complete visibility into its containerized applications as it migrated from monolithic systems to Kubernetes and microservices to meet KPIs and scale IT operations. Their previous APM (New Relic) was too complex to onboard the team and surface the actionable insights they needed, so they evaluated and adopted IBM Instana’s Enterprise Observability platform to gain fast, modern observability across their stack.

IBM Instana onboarded Saatva’s DevOps team in minutes and delivered real‑time alerts, custom dashboards, and service‑level metrics that made it easy to correlate performance with business outcomes (for example, linking sales drops to performance declines). Instana helped pinpoint inefficiencies and mishandled errors, avoid unnecessary vertical scaling, and identify infrastructure adjustments to optimize costs—resulting in improved application performance, stronger SLA adherence and a better user experience.

Saatva

Chris Miller

Senior Production Engineer