Case Study: uShip achieves full cloud migration and improved observability with IBM Instana

How uShip turned a Silo into a Development Success Story

uShip faced a classic modernization challenge: a large undocumented monolithic application, tribal knowledge, and a business-driven push to migrate to the cloud while developers adopted microservices and multiple runtimes. That shift created visibility gaps, scaling problems for on-call processes, and rising incident turnaround needs. To address monitoring and observability, uShip adopted IBM Instana’s automatic APM (Automatic Application Performance Monitoring) as part of its toolset.

IBM Instana provided fully automatic discovery, mapping and AI-based analysis of uShip’s growing microservice landscape, integrated with ELK, Grafana and PagerDuty to centralize logging, dashboards and incident management. The result: uShip completed its cloud migration in two years with only a few hours of downtime, significantly improved visibility and service reliability, and enabled a successful transition to an SRE culture with faster incident detection and resolution.

uShip

Greg Cervone

Manager of Cloud Engineering & DevOps