Case Study: Conrad Electronic achieves full transparency into GCP microservices and faster incident resolution with IBM Instana

Conrad Electronic monitors global multichannel sales

Conrad, a multi-channel electronics retailer, faced rising complexity after moving its Java-based, microservices eCommerce platform to Google Cloud Platform and beginning a Kubernetes rollout. With millions of real-time product updates and requests and only segmented monitoring (CPU, RAM, JVM), Conrad needed a single source of truth to maintain low response times and meet SLOs — so they turned to IBM Instana, deploying Instana’s observability platform and agents across Google App Engine and Cloud Functions.

IBM Instana delivered end-to-end observability for Conrad’s containerized microservices on GCP, enabling instrumented tracing, custom SLI/SLO dashboards, and integrated alerting that became the backbone of the SRE team. The result was complete visibility, faster detection and resolution of performance issues, fewer SLO breaches, and empowered development teams that now own fixes, run post‑mortems, and resolve incidents more quickly.

Conrad

Tobias Baumgart

Director, E-Commerce Platform