Case Study: Ávoris achieves proactive microservice performance monitoring and faster issue resolution with IBM Instana

Ávoris Selects Instana to Monitor and Manage the Performance of Their Modern Microservice Applications

Ávoris, the travel division of the Barceló Group, operates 685 travel agencies, serves 2.2 million travelers a year and employs over 3,000 people. Facing a containerized, microservices-based architecture where slow or error-prone applications directly cost revenue, Ávoris found their legacy APM tools could not provide the visibility or real-time insights needed and selected IBM Instana to monitor and manage the performance of their modern microservice applications.

IBM Instana was installed in under a morning by a single employee and immediately provided automatic discovery, technology-specific sensors, one-second data granularity, AutoTrace distributed tracing, and Application Perspectives dashboards. As a result, Ávoris now monitors nearly 1,500 services with 30+ production users, detects and resolves issues (including malformed requests from suppliers) faster, holds vendors accountable for SLA breaches, accelerates development and testing cycles, and can deploy more frequently with fewer outages.

Ávoris

Gabriel Ramis

Information Technology Operations Manager