Case Study: Mayden achieves improved iaptus performance and patient care with IBM Instana

Mayden uses IBM Instana Observability to support delivery of mental health services

Mayden, maker of the iaptus digital care record used by the NHS IAPT program, needed much finer-grained, application-level monitoring to support frequent (up to four times weekly) releases while protecting sensitive mental-health data. Their previous tooling only showed infrastructure metrics and minute-level sampling, so Mayden sought a cloud-based, easy-to-use solution that delivered second-by-second visibility, strict data controls and actionable insights — selecting IBM Instana (IBM Observability by Instana) to meet those requirements.

IBM Instana was deployed to instrument iaptus, providing automated topology mapping, AI-driven analysis and secure external monitoring with hands-on technical support; Mayden began seeing data within days instead of weeks and gained second-by-second performance visibility. As a result, teams can quickly pinpoint problematic components during incidents, support rapid release cycles, and continue improving iaptus reliability for the platform that helps deliver care to more than 5 million patients — with Mayden planning wider Instana adoption and deeper integration into its development process.

Mayden

Chris Eldridge

Director of Operations