Case Study: Riyadh Air builds an AI-native airline with IBM Consulting

Riyadh Air integrates 1,800 systems with IBM Consulting to build an AI-native airline

The customer, Riyadh Air, aimed to build a new, modern airline entirely free from the legacy systems that constrain innovation in the aviation industry. They partnered with vendor IBM Consulting to design an AI-native operating model from the ground up, utilizing the IBM watsonx Orchestrate platform to integrate intelligence across the enterprise.

IBM Consulting implemented a solution that orchestrated over 60 partners and 59 workstreams into a unified operating model. The result was a seamless integration fabric with over 1,800 integrations across 75 systems, enabling real-time, personalized guest experiences and intelligent automation. This AI-native foundation positions Riyadh Air to scale efficiently, with projections to serve 33 million annual travelers and create 200,000 job opportunities.

Riyadh