Case Study: Tyczka Energy improves customer service with Ibexa Experience

Tyczka Energy improves customer service with Ibexa and 24/7 self-service

Tyczka Energy, a leading German specialist in liquefied petroleum gas (LPG), needed to modernize its customer service with an extranet for both private and business clients. The company partnered with vendor Ibexa and its partner network to build a new online customer area using Ibexa Experience. The goal was to streamline ordering and account management while integrating with their backend SAP system.

The solution implemented by Ibexa provided an extranet where customers can place orders for tank and bottled gas, review consumption, download invoices, and request callbacks at any time. For Tyczka Energy, this resulted in a substantial improvement to customer service, freeing clients from being limited by business hours. The integration also automated processes, leading to clear cost savings and optimized business operations for the vendor.

Tyczka Energy