Case Study: Tyczka Energy achieves 24/7 customer self-service and ERP integration with Ibexa

Tyczka Energy Extranet for private and business customers

Tyczka Energy, a leading German LPG specialist, needed a modern online customer area to serve both private and business clients, streamline order handling for tank and bottled gas, and integrate with its SAP ERP to improve back‑office processes. As general contractor K3 Innovationen led the relaunch, they enlisted Ibexa partner silver.solutions to deliver an extranet that would support customer-specific pricing, multi‑site deliveries, meter reporting and better service communication.

Implemented with Ibexa Experience and the silver.basic shop, the solution connects to SAP via a Web‑Connector so product, customer and pricing data are shown in real time and enriched with marketing content. Features include pallet visualization for bottled gas, online meter readings and invoices (My Totalgaz), callback requests, recurring orders and service‑center tools. The relaunch delivered a fresh website, 24/7 self‑service, the first ERP integration, measurable process automation and cost savings, with open, modular interfaces for future expansion.

Tyczka Energy

Bernhard Reichling

Office Manager