Case Study: Renfert centralizes content and product data with Ibexa DXP

Renfert cuts customer support enquiries with Ibexa DXP in an 18-month transformation

Renfert, a long-established German manufacturer of dental equipment and materials, faced challenges with a fragmented technology landscape. They lacked a single source of truth for content and product information, leading to inefficient digital activities, poor site search, and no insight into end-user needs. To centralize its digital strategy, Renfert chose the Ibexa DXP platform with its Ibexa Content product.

The solution, implemented with partner Logic Joe, integrated Renfert's product and content management onto the Ibexa DXP platform. This created a unified system, improved search and navigation, and significantly reduced customer support inquiries. Working with Ibexa, Renfert established a technical foundation for future initiatives like a customer portal and potential eCommerce, moving closer to their end-users.

Renfert