Case Study: Chamber of Crafts of Nouvelle-Aquitaine unifies 23 websites and boosts online services with Ibexa DXP

Chamber of Crafts of Nouvelle-Aquitaine consolidates 23 websites and books 9,000+ appointments with Ibexa

The Chamber of Crafts of Nouvelle-Aquitaine, a public institution serving artisans in France, faced a fragmented digital presence with 23 separate websites and significant technical debt. A major regulatory change also eliminated their automatic pipeline of new clients, creating a strategic need to unify their customer experience, generate new leads, and meet strict government accreditation requirements. They chose the Ibexa DXP platform to address this challenge.

Implementing Ibexa DXP as a headless, API-first foundation allowed the Chamber to consolidate its 23 websites into a single, flexible ecosystem. The solution included integrated e-commerce, a new PIM, and Salesforce, enabling them to offer services 24/7. Ibexa helped the Chamber achieve remarkable results, including over 9,000 online appointments booked and over 3,000 resources downloaded, consistently exceeding e-commerce forecasts and creating a future-proof platform for growth.

Chamber of Crafts of Nouvelle-Aquitaine