Case Study: Barcelona de Serveis Municipals boosts employee experience with Ibexa

Barcelona de Serveis Municipals boosts employee engagement to 70% with Ibexa

The customer, Barcelona de Serveis Municipals (BSM), faced challenges with an antiquated employee portal that lacked functionality and personalization. With a large, mobile workforce across 24 business units, they needed a modern digital workplace to improve communications, incident monitoring, and access to business applications. They partnered with vendor Ibexa, using the Ibexa Experience platform, to address these needs.

The solution implemented by Ibexa provided a personalized digital workplace integrated with key systems like Office365, Moodle LMS, and their HR application. This gave employees a single point of access for schedules, HR services, and real-time alerts. The results were highly positive, with over 70% of workers logging on regularly and more than half of all interactions performed on mobile devices, significantly improving productivity and employee experience.

Barcelona de Serveis Municipals