Case Study: Pep Boys reduces shrinkage and improves service capabilities with i3 International DVR technology

Pep Boys reduces shrinkage below the 2% industry average with i3 International

The customer, Pep Boys, an automotive retail and service chain, faced challenges with retail shrinkage and lacked an efficient system to review service operations and resolve customer disputes. Their outdated VHS-based security was inadequate. To address this, Pep Boys partnered with vendor i3 International and its integration partner, Vector Security, to implement a new i3 DVR-based monitoring system.

The solution involved installing i3 DVR systems with high clarity recording and substantial data storage across hundreds of stores. i3 International's technology, supported by Vector Security's training and maintenance programs, provided remote viewing capabilities and became a key tool for both theft deterrence and operational management. The results were highly successful, with Pep Boys experiencing a shrinkage reduction that exceeded the industry average of 2% of sales. The program expanded from an initial 100 outlets to 400, demonstrating a strong return on investment and enhanced service capabilities.

Pep Boys