Case Study: Goodwill of Central & Southern Indiana enhances operations and reduces loss with i3 International i3Ai

Goodwill of Central & Southern Indiana boosts donation accuracy from 70% to 90%+ with i3 International

Goodwill of Central & Southern Indiana, a nonprofit organization, faced challenges with internal loss prevention and operational inefficiencies, particularly in tracking suspicious transactions and donation accuracy. Partnering with vendor i3 International, Goodwill sought to leverage their i3 Ai solutions and CMS Smart ER program to enhance surveillance, improve reporting, and reduce risks.

i3 International implemented an enhanced Ai cloud solution that provided key exception reporting and real-time analytics. This allowed Goodwill to quickly identify and prosecute a cashier for theft and dramatically improve donation tracking accuracy from the low 70s to the high 90s percent. The solution from i3 also saved on labor costs, enabling Goodwill to reinvest in their security operations.

Goodwill of Central & Southern Indiana